Summary

These terms explain how tickets, entry, and use of our website work.

• Tickets must be valid and presented on entry
• Tickets are generally non-refundable unless required by law
• We may make changes to exhibits, schedules or operations
• Visitors must follow staff directions and behave appropriately
• We are not responsible for issues outside our control

If you use our website or visit the Museum, these terms apply.

1. General
   
   These Terms and Conditions govern your use of the Brisbane Motor Museum website
   and the purchase of tickets and services.
   
   By using our website, you agree to these terms.
   
   

2. Ticketing Terms
   
   The following terms apply to all tickets purchased through the Brisbane Motor Museum
   website or authorised agents.
   
   Using Tickets
   
   • Entry QR codes or wallet tickets must be presented on arrival
   • Tickets are invalid if lost, stolen, damaged or cannot be verified
   • Once scanned, tickets cannot be reused or resold
   • Multi-use tickets (for example, passes) may only be used within their valid period
   • Tickets must be purchased through authorised channels
   
   Duplicate or fraudulent tickets may result in refusal of entry.
   
   Ticket Resale
   
   Tickets must not be resold above the original purchase price. Breach may result in
   cancellation without refund.
   
   

3. Refunds, Exchanges and Variations
   
   • All tickets, gift vouchers and certificates are non-refundable unless required by
   law
   • Tickets are valid only for the specified date and time
   • The Museum may cancel tickets suspected of fraud or misuse
   
   If the Museum cancels or reschedules an event:
   
   • Customers will be notified as soon as possible
   • A refund will be provided if the new date is unsuitable
   
   Requests must be made within 10 business days of notification.
   
   Changes by the Museum
   
   The Museum reserves the right to:
   
   • Change exhibitions, displays or programs
   • Adjust opening hours
   • Modify pricing
   • Alter facilities or visitor capacity
   
   No refunds will be provided for these changes unless required by law.
   
   Australian Consumer Law
   
   Nothing in these terms excludes your rights under Australian Consumer Law.
   
   

4. Entry and Admission
   
   The Museum reserves the right to:
   
   • Refuse entry at its discretion
   • Remove any person who breaches rules or behaves inappropriately
   
   Visitors must:
   
   • Follow all staff directions
   • Respect exhibits and property
   • Not disrupt other guests
   
   Failure to comply may result in removal without refund.
   
   

5. Passes and Promotions
   
   • Annual Pass: Valid for 365 days from purchase
   • Exhibit Pass: Valid only during the exhibit period
   • Promotions are valid only within specified timeframes
   
   Valid identification may be required.
   
   

6. Dress Code
   
   Visitors must be appropriately dressed.
   
   Entry may be refused if appearance:
   
   • Contains offensive material
   • Presents safety risks
   • Is excessively soiled or unsuitable
   
   

7. Website Use
   
   You agree not to:
   
   • Misuse or disrupt the website
   • Attempt unauthorised access
   • Use content without permission
   
   

8. Intellectual Property
   
   All content on this website, including images, branding, and exhibit material, is owned
   by Brisbane Motor Museum.
   
   Unauthorised use is prohibited.
   
   

9. Photography
   
   Visitors may take photographs for personal use only.
   Commercial use requires prior written permission.
   
   

10. Third-Party Links
    
    Our website may include links to external sites. We are not responsible for their content
    or privacy practices.
    
    

11. Liability
    
    To the extent permitted by law:
    
    • The website is provided “as is”
    • We do not guarantee accuracy or availability
    • We are not liable for indirect or consequential loss
    
    

12. Governing Law
    
    These Terms and Conditions are governed by the laws of Queensland, Australia.
    
    

13. Contact
    
    Brisbane Motor Museum
    959 Nudgee Road
    Banyo QLD 4014
    Email: info@brisbanemotormuseum.com.au